Free Shipping (Standard Freight)

Free shipping is available on standard freight orders above:

• $1,050 + GST – Sydney, Newcastle, Melbourne, Brisbane, Gold Coast, Adelaide
• $1,250 + GST – Perth, Darwin, Canberra, Hobart, Townsville
  

(Standard freight only. Excludes hand unload, tailgate, redirection or special delivery requirements.)

• Rural or regional freight is not free into store and will be quoted as required
• Certain bulk, oversized or heavy items may incur additional freight charges

Dispatch & Delivery Timeframes

• Orders are typically dispatched within 1–3 business days, subject to stock availability and order volume
• Orders received before midday are prioritised for same day dispatch where possible, however this is not guaranteed
  

Estimated delivery timeframes (from dispatch):

• Metro / Capital Cities: 1–3 business days
• Regional Areas: 3–7 business days
• Remote Locations: May exceed standard timeframes
  

These are indicative timeframes only and are not guaranteed delivery services.

Delivery on Demand (Same Day)

Firebox has partnered with local drivers to offer a fast and reliable delivery service across major cities.

• Delivery within hours (CBD and metro areas)
• After hours and weekend delivery available
• Ideal for urgent or critical stock requirements
  

Same Day Delivery: $89.00 + GST

• Order cut-off times apply
• Available in Brisbane, Sydney, Melbourne and Perth branches (CBD and surrounding areas)
  

Firebox Van Runs (Free Into-Store Delivery)

Firebox offers scheduled delivery runs through our own driver network.

• Available Monday to Friday
• Orders over $1,050 + GST qualify for free delivery
• Orders under $1,050 incur a $39 + GST freight charge
  

Benefits:

• Reliable, scheduled delivery
• Stock unloaded and placed where required
• Opportunity to avoid third-party freight charges by aligning with delivery runs
  

Order cut-off: 1pm, 48 hours prior to scheduled delivery day

If multiple orders are delivered on the same run, freight charges only apply where the combined order value is below $1,050 + GST.

Scheduled Project Deliveries

Additional delivery services can be arranged to meet project requirements.

• On-site or warehouse delivery
• Suitable for large or staged projects

Fee: $75.00 + GST

Lead time: Minimum 48 hours’ notice required

Couriered Freight (Standard Service)

Standard courier freight is suitable for non-urgent deliveries.

• Free Into Store (FIS) thresholds apply as outlined above
• Order cut-off: 12pm for same day dispatch where possible
  Unloading assistance can be arranged if required (charges may apply)

Standard courier services:

• Are not express or overnight services unless specifically arranged
• Exclude hand unload, tailgate, redirection and site-specific charges

Special Delivery Requirements

The following must be requested at time of order and may incur additional charges:

• Hand unloads
• Tailgate deliveries
• Timed or booked deliveries
• Site access requirements (e.g. loading docks, restricted access)
• Redelivery requests

Failure to request these upfront may result in delays or additional costs.

Important Notes

• Delivery timeframes are estimates only and subject to carrier capacity and external factors
• Firebox is not liable for delays once goods are dispatched via third-party freight providers
• For urgent or time-critical deliveries, please contact our team to arrange a suitable solution
  

If you have a specific project or delivery requirement, we recommend confirming freight arrangements at time of quoting to ensure the best outcome.