1. Programme Purpose

The Firebox Online Rewards Programme is our way of saying thank you to the fire protection professionals who keep people and property safe every day. It recognises the great work being done across our industry, makes ordering online more rewarding, and adds a bit of fun along the way. By purchasing through firebox.net.au, you can earn rewards that celebrate your efforts, whether it is something useful for your business, something for home, or just a well-earned treat. The programme is designed to reward loyalty, encourage use of our online store, and provide an enjoyable and fair experience for all Firebox customers.

2. Eligibility

Participation is open to trade customers with an active Firebox account.

Accounts must be within agreed trading terms, with no overdue balances, to be eligible to redeem rewards. Accounts that are 30+ days overdue, on credit hold, or otherwise outside trading terms will not be permitted to redeem rewards until the account is brought up to date.

Firebox reserves the right to withhold, pause, or restrict rewards-related access, communications, and redemption, including visibility of rewards or participation in promotions, while an account remains overdue or outside approved credit terms.

Accounts must be up to date at the time of redemption. Points are earned by the Firebox account holder only and cannot be transferred between customers, branches, or accounts.

3. Points Calculation

One Firebox Rewards Point is earned for every $1 spent online at firebox.net.au, excluding GST, freight, and surcharges. Points apply only to orders placed through the Firebox online store. Orders placed by phone, email, or in branch do not qualify. Orders must be delivered and invoiced in full during the applicable calendar quarter for points to be applied. Returns, credits, or cancellations will result in a reversal or adjustment of the corresponding points.

From time to time, Firebox may offer bonus points or increased earn rates, for example 1.5 points per $1 spent, on selected products, categories, or promotional campaigns. These promotional earn rates apply only to specifically nominated products and within the advertised promotional period. All promotional conditions must be met, including order timing and invoicing within the applicable quarter. Bonus or promotional points cannot be applied retrospectively and standard earn rates apply outside of promotional activity. Firebox reserves the right to verify eligibility prior to awarding any bonus or promotional points.

4. Quarterly Structure

The Firebox Online Rewards Programme operates on a calendar quarter basis as follows:

• Q1: 1 January to 31 March
• Q2: 1 April to 30 June
• Q3: 1 July to 30 September
• Q4: 1 October to 31 December

5. Points Validity

Firebox Rewards Points are valid only within the calendar quarter in which they are earned. Points expire automatically at the end of each quarter and cannot be rolled over, combined, or banked for future use. Points cannot be transferred between accounts, branches, or customers.

The maximum number of points redeemable per account per quarter is 80,000 points. If the total exceeds this amount, the claimable reward value will be capped at that limit.

6. Reward Redemptions

You may redeem rewards up to the total value of your current quarter’s available points balance, subject to the reward options available at the time of redemption.

Multiple rewards may be claimed per quarter, provided the total redemption value does not exceed the available points balance and applicable quarterly cap.

Rewards are subject to stock availability. If an item is unavailable, Firebox may substitute it with an item of equal or greater value or place it on back order until stock arrives. Freight costs on all rewards must be covered by the recipient. Rewards are not refundable or interchangeable once confirmed. Points are redeemable only from the quarter in which they are earned. Rewards must be redeemed within the official redemption window announced for each quarter. Firebox cannot process or honour redemptions after this period. Customers will receive an email outlining redemption instructions and window dates, which may vary from quarter to quarter.

7. Early Redemption for Event Rewards

For Firebox-controlled event rewards that take place within the current quarter, such as football games or time-sensitive events, Firebox may offer early access to redemption prior to the standard end-of-quarter redemption window.

In these cases:

• Customers may redeem points based on their accrued but not yet finalised points balance within the current quarter
• All redemptions remain subject to final verification once orders are delivered and invoiced
• If the required points balance is not achieved by quarter end, Firebox reserves the right to adjust, substitute, or cancel the reward
• Early redemption is offered at Firebox’s discretion and is not guaranteed for all events or customers

8. Late Redemption Policy

To ensure fairness and manageability of the programme:

• Non-Firebox items are subject to a strict cut-off and cannot be redeemed after the official redemption window
• Firebox merchandise, vouchers, and Firebox-controlled event tickets, including pre-purchased season tickets such as football games, may be considered with limited flexibility at Firebox’s discretion
• Late redemption requests are assessed on a case-by-case basis and are treated as exceptions, not standard programme practice
• Once points are finalised and made available in customer accounts, non-Firebox rewards will not be reopened under any circumstances

9. Event Rewards and Seasonal Timing

Certain rewards, including tickets to major sporting events such as the Australian Football League Finals and National Rugby League Finals, are generally made available and issued during Q3 (1 July to 30 September). Eligibility for these event rewards is based solely on points earned during Q3 of the same year, even if the event itself takes place in early October (Q4), such as the NRL Grand Final or AFL Grand Final.

Points accrued in earlier quarters (Q1 or Q2), or later in Q4, cannot be combined or carried forward to redeem finals tickets or any other event that falls across two calendar quarters. The same rule applies to any other sporting or entertainment events that straddle calendar quarters. Eligibility is determined by the quarter in which the tickets are released and issued, not by the date the event occurs.

Event tickets that are pre-purchased and controlled by Firebox, including season-based allocations such as football games, are classified as Firebox merchandise for the purpose of this programme. As such, they may be subject to limited flexibility under the Late Redemption Policy and Early Redemption provisions at Firebox’s discretion and are not considered third-party rewards. Availability, allocation, and event inclusion may vary year to year and are not guaranteed.

10. Corporate Event Rewards

Tickets to corporate or hospitality events apply to Firebox-hosted events only and are not valid for third-party or partner events. Event inclusions, venues, and guest numbers may vary per promotion and are subject to change. If a customer redeems tickets to a Firebox-hosted event, they are not eligible to claim tickets to the same event through any other concurrent promotion without prior approval from Firebox Management.

11. Rewards Visibility, Customer Dashboard

Customers who are logged into their Firebox Online account will have access to a live rewards summary displayed on the website. This includes the current rewards points balance, active quarter, countdown timer showing time remaining in the quarter, and a direct link to view rewards. This information is provided for visibility only and remains subject to final verification based on completed and invoiced orders and programme rules.

12. Bonus and Seasonal Promotions

From time to time, Firebox may offer bonus points or special promotions as part of seasonal campaigns. Each promotion will include specific qualifying conditions outlined in the relevant campaign material. Bonus offers cannot be applied retrospectively.

13. Fair Use

The Firebox Online Rewards Programme is intended for genuine customer participation and enjoyment. Firebox reserves the right to review, adjust, or cancel points or rewards in cases of error, misuse, manipulation, or suspected irregular activity. Participation in the programme constitutes acceptance of these terms.

14. Programme Changes

Firebox reserves the right to amend, suspend, or discontinue the Firebox Online Rewards Programme at any time without prior notice. This includes making changes to reward items, redemption limits, event listings, or qualifying criteria.

15. Prize Availability

The reward pool is limited to items displayed in the official Firebox Rewards email and online at firebox.net.au. Rewards are not available in conjunction with any other offer. All images and descriptions of rewards are for illustrative purposes only.

16. General

Firebox accepts no liability for any tax implications, losses, or damages arising from participation in the programme. Firebox’s decision on all reward claims and point allocations is final. Firebox may update these Terms and Conditions at any time, with the latest version available on firebox.net.au.